Monday, April 18, 2016

Tech Support: After receiving an email MSWord attachment and working on it, it is now missing. Is it recoverable?

After receiving an email MSWord attachment and working on it, it is now missing. Is it recoverable?

I have MS Office 10 and Windows 7 64 bit.
I received an email with a MS word 97-2003 attachment which needed additional work.

Today I opened Word to finish some work on the file before returning it.
It is not shown in any of the obvious places in Word although 3 other similar documents are there.
I have followed through the standard MS procedure for finding missing Word files but without
any success.
I am having to contemplate whether (very stupidly), I clicked this particular file, Enabled Editing and continued to make substantial changes while clicking on the save button but without saving it specifically to my PC with the Save As command.
The file
name shown at the top of the page would have been identical either way.
To see what would happen, I replicated the problem today by clicking on the attachment, Enabled Editing, and then clicked the save button.
I then clicked on File
and then Info.
It showed me the full path as follows:
C:\Users\ivor\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3RYXXZZV\File Name.doc
My heart sunk when I saw Temporary Internet Files but checked my PC anyway and spotted a .DB file of the right size and with the correct time and date in a Caches sub-directory
I have been unable to open the .DB file as yet and it may turn out to be something else.
Could one of the experts tell me if I am wasting my time and that the file has disappeared forever

Solutions to the Problem After receiving an email MSWord attachment and working on it, it is now missing. Is it recoverable?

Download Error Fixer (Free)

You should always open the attachment, edit, then use 'Save As' to a library location, then add that attachment back in to any reply.
Instruction for
retrieving from the secure temp folder;

Thank you very much for your reply.
I agree with you completely.
There were 4 attachments and 3 were correctly saved using the Save As command.
I did say that the missing 4th attachment was probably a stupid error on my part - there is no other explanation.
I should have said that I was using Windows Live Mail as my email program not Outlook.
My apologies.

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  1. Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
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  3. If any updates are found, click Install updates. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

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