How Can I Fix - computer wont back up error code 0x810000019?

computer wont back up error code 0x810000019

i don't know very much about computers but I have a dell inspiron running on windows 7 and I wanted to back it up to an external hard drive.
the hard drive is a western digital passport type with pretty much a terabyte free.
my computer also has a lot
of open space.
whenever I try to back it up an error message appears on my screen saying: "a shadow copy could not be created.
please check "VSS" and "SPP" application event logs for more information.
Details: the specified object was not found." in the additional
information section it says error code:
0x810000019
I have no idea what an application event log is or how to get to it but it doesn't make sense as to why my computer wont back up.
any help would be appreciated.

Keys to the Problem computer wont back up error code 0x810000019

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See this post:
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/get-error-code-0x810000019-when-back-up-to/15474218-ff7b-e011-9b4b-68b599b31bf5?msgId=a24f85fa-be9f-451e-a313-eeba05a06322
 
Could be volume shadow copy service issue.
 
 
J W Stuart: http://www.pagestart.com

• Download the Microsoft Windows ISO (installation device) from the following website:
  
• http://www.microsoft.com/en-us/software-download/windows10
• Users must select the appropriate ISO, either 32 bit or 64 bit, depending upon their individual computer.
• Extract the ISO file to a separate USB device or burn the program to a compact disc.
• Run the Microsoft Windows 10 upgrade directly from the software that you have thus created.

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