when I run the Norton Power Eraser it returns 'shell 32 dll' it slows the pc to a crawl, Norton's technical support said its not a virus but impossible to fix and said my only option is re install, I don't have the OS software or my data backed up so really
want to fix rather than re install, any help?
Anwsers to the Problem Damaged File
Check memory problems
Memory management issues can also cause a BSOD in Windows 7. Thankfully, Windows 7 has a Memory Management Diagnostic tool that detects and solves problems related to system memory.
- Click on the Start button on the Taskbar.
- Type "Windows Memory Diagnostic Tool" or "Memory" (without quotes) in the Search box or,
- Click on Windows Memory Diagnostic Tool (in the search results).
- Click on "Restart now and check for problems (Recommended)".
- The system will restart, and you need to follow the instructions given on the screen.
Recommended Method to Fix the Problem: Damaged File:
How to Fix Damaged File with SmartPCFixer?
1. You can Download SmartPCFixer here. Install it on your computer. When you open SmartPCFixer, it will perform a scan.
2. After the scan is finished, you can see the errors and problems which need to be fixed.
3. The Fixing part is done, the speed of your computer will be much higher than before and the errors have been removed.
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